Skip to content
Launch Sale! 25% Off Nearly Every Book
Difficult Conversations: How to Discuss What Matters Most

Difficult Conversations: How to Discuss What Matters Most

Stone, Douglas

Paperback

$22.00 $16.50 Save 25%
From the Harvard Negotiation Project--which brought you the megabestseller GETTING TO YES--this practical guide will help you handle your most difficult conversations with confidence and skill

Whether dealing with an underperforming employee or a challenging colleague, disagreeing with your spouse about money or child-rearing, negotiating with a client, or simply saying "No," "I'm sorry," or "I love you," we attempt or avoid difficult conversations every day. No matter how competent we are, we all have conversations that cause anxiety and frustration.

This book can help. Based on almost thirty years of research, Difficult Conversations walks you through a step-by-step approach for how to have your toughest conversations with less stress and more success. You'll learn how to:

- Decipher the underlying structure and challenge of every difficult conversation
- Raise tough issues without triggering defensiveness
- Manage strong emotions--yours and theirs
- Keep your balance no matter how the other person responds
- Get to the heart of the matter in ways that promote learning and build relationships

Filled with examples from everyday life, this third edition is thoroughly updated and addresses issues such as race, culture, gender, power, social media, and communicating via technology as we talk to one another across the world--and across worldviews. With constructive communication an ever more critical need in personal, professional, and public life, Difficult Conversations is a classic you will turn to again and again for powerful, practical advice.

EAN: 9780143137597
Publisher: Penguin Books
Publication Date: 2023-08-22
Pages: 400
Dimensions: 7.8 x 5.1 x 0.9 inches
BISAC Subjects: Personal Growth - Success, Interpersonal Relations,
Management Science

Prev/Next products

FAQs

Still have questions?! Drop us an email

We ship worldwide! No matter where you are, we’ll get your favorite reads to your doorstep. We partner with reliable carriers to ensure safe and timely delivery, whether you're in the U.S. or across the globe. See our Shipping Policy page for a complete list of shipping methods and transit times.

We typically process and ship orders within 24 hours. Orders placed on weekends or holidays ship the next business day. Delivery time depends on your location and the shipping method selected. Below are our default options, with upgrades available at checkout:

Domestic Orders (U.S.): USPS Economy Mail (2–7 business days) - $3.99 for the first unit, $1.00 per additional unit.

International Orders: Standard International Mail (4–10 business days) - $14.00 for the first unit, $10.50 per additional unit.

See our Shipping Policy page for a complete list of shipping methods and transit times.

We accept all major credit cards, including Visa, MasterCard, Discover, and American Express. For added convenience, we also offer Shop Pay for orders over $35.00, which provides flexible payment options. More details will be available at checkout.

Once your order ships, we’ll email you a tracking number so you can monitor its progress and estimated delivery date. If you haven’t received your tracking email within two days of placing your order, please check your spam or promotions folder. If it’s still missing, contact us at orders@bookpop.shop, and we’ll be happy to assist you.

Yes! You can send a gift directly to someone by entering their shipping address at checkout. We also offer a gift wrap service for $3.50 per item, and you have the option to include a personalized note with your order.

If for any reason you are not completely satisfied with your purchase, within 30 days of placing your order, we will refund you for your purchase with no questions asked. Full details can be found in our Returns and Refund Policy

Returns and Refund Contact Info:
returns@bookpop.shop
415.318.0274
5 Lindsay Circle
San Francisco, CA 94124

Recommended Titles

Bag (0)

Your bag is currently empty!

Wishlist